How it works
One response process across your connected care systems.
Every alert, wherever it comes from, follows the same path: raised, routed, acknowledged, escalated if needed, attended and reported. Here is that path without the technical overload.
- Room 14 · BathroomNew
Pull cord · Priority: High · 0:12
AcceptDetails - Room 07 · BedAccepted
Pressure mat · Accepted by A. Khan · 1:04
- Room 21 · BedAttended
DryWatch · Attended 3 min ago
The three-step view
- 1
An alert is triggered
Through a nurse call button, bathroom pull cord, pressure mat, DryWatch sheet or connected third-party system.
- 2
The right staff member is notified
CareBell sends the alert directly to the appropriate staff device, with the location and priority clearly identified.
- 3
Management gains a complete view
Responses are tracked, creating visibility, accountability and useful operational reporting.
The full process, step by step
Technical detail is available in the expandable sections further down.
- 01
Alert sources
Nurse call buttons, bathroom pull cords, pressure mats, DryWatch sheets and compatible third-party systems raise alerts. Each carries its location and type.
- 02
Routing and assignment
CareBell sends the alert to the appropriate carer's mobile phone according to room, role and shift. Alerts can be assigned to a named staff member.
- 03
Acknowledgement
A staff member accepts the alert on their phone. Everyone else sees that it has been taken, so two people do not go and nobody assumes someone else has.
- 04
Escalation
If an alert is not accepted or resolved within the agreed time, it escalates to additional staff or a senior on duty. The escalation is recorded.
- 05
Attendance
The response is closed when attended. Activation, acknowledgement and attendance times are recorded together.
- 06
Reporting
Management sees live status on the dashboard — desktop, laptop or tablet — and can review activity by shift, staff member, resident or room, alert type and location — with a searchable history.
What management sees
A representative dashboard. Illustrative data only.
Live alerts
- Room 14 · Pull cord · 0:12New
- Room 03 · Handheld · 3:40Escalated
- 2Room 07 · Pressure mat · A. KhanAccepted
- Room 21 · DryWatch · L. OseiAttended
Alerts by shift (7 days)
- Early38
- Late52
- Night71
Median response time (minutes, last 7 days)
History & reports
- Response times by shift
- Escalations by location
- Activity by staff assignment
Alert sources
- Nurse Call System — reliable requests for assistance
- DryWatch Moisture Monitoring — timely moisture alerts supporting dignity-led care
- Pressure Mat Alerts — movement alerts supporting earlier staff awareness
- Mobile Device Management — secure, consistent staff devices
- Integrations — compatible existing and third-party systems
Resilience
Wi-Fi coverage is assessed before installation. A defined process for connectivity or device failure is agreed with your team during onboarding, so staff know what to do and management knows what was affected.
Exact offline and failure-mode wording, hosting arrangements and security standards are confirmed in your proposal before publication.
Introduced around your operation, not imposed on it.
A phased, practical process led by people who understand how a care home actually runs across a 24-hour day.
- Step 1
Operational discovery
We review how alerts, responses and reporting currently work, where delays occur and what your existing systems can already do.
- Step 2
System and integration plan
A recommended setup for your home: what to connect, what to add and what to leave in place.
- Step 3
Installation and configuration
Hardware installed and CareBell configured to your rooms, roles, shifts and escalation rules.
- Step 4
Staff and management training
Practical training for care teams on the staff app and for managers on the dashboard and reports.
- Step 5
Launch support
Hands-on support during the first shifts so the team settles into the new workflow with confidence.
- Step 6
Ongoing review and UK-based assistance
Regular operational reviews and UK-based support for as long as you use the platform.
Frequently asked questions
Yes. Each alert records who received it, who accepted it and when it was attended.
Yes. Response times are measured from activation to acknowledgement and attendance, and reported by shift, location, staff assignment and alert type.
Escalation rules are agreed with you. Unaccepted alerts escalate to additional staff or a senior on duty, and the escalation is recorded.
Yes. The management dashboard and reports break activity down by shift, location, room, alert type and staff assignment.
We assess coverage before installation and agree a defined process for connectivity or device failure with your team. Exact wording is confirmed in your proposal.
Compatibility depends on the make, model and age of your equipment. We confirm what can be connected during discovery and tell you plainly if something cannot.
See where your care home could operate more efficiently.
Book a practical review of your current systems, staffing pressures and response workflows. We will identify where CareBell can improve visibility, accountability and day-to-day efficiency.