Nurse call
Give residents a reliable way to request help — and give managers a clear record of how every call is handled.
When a call for help relies on someone hearing a buzzer or noticing a light, managers cannot easily see whether it was received, who responded or how long it took.
Photography brief: Resident in bed pressing a handheld call button; carer arriving in the doorway, mobile phone in hand. Warm, natural, unstaged.
What changes
The outcome for the people who run the home, the team on shift and the residents they care for.
Management benefit
Every call is logged from activation to attendance, so you can see response times, escalations and patterns by room, shift and staff assignment — without walking the corridors to find out.
Staff workflow benefit
Alerts arrive on the carer's mobile phone with the room and priority shown, so the team knows what needs attention without checking panels or guessing who is dealing with it.
Resident benefit
Residents can call for help from bed, from a chair or from the bathroom, and know their request has reached someone who will respond.
How it connects to CareBell
Handheld buttons, wall-mounted buttons and bathroom pull cords send alerts into CareBell. CareBell routes each call to the appropriate staff device, records the acknowledgement and attendance, and keeps the full history available to management.
How it works
- 1
A resident calls for help
They press a handheld button, a wall-mounted button or pull the bathroom cord.
- 2
The right staff member is notified
CareBell sends the alert to the appropriate staff device with the room and priority shown. If it is not accepted within the agreed time, it can be escalated.
- 3
The response is recorded
Acknowledgement, attendance and response time are logged for live oversight and later review.
Key capabilities
- Alerts routed to the appropriate staff device by room, role and shift
- Acknowledgement so the team can see who has taken a call
- Escalation when a call is not accepted or resolved
- Live status of open, accepted and attended calls
- Location and priority shown on every alert
- Works alongside DryWatch, pressure mats and integrated systems in one queue
Reporting and accountability
- Response times by shift, location and staff assignment
- Unacknowledged and escalated calls
- Activity by room, resident and alert type
- Searchable history to support incident, complaint and operational reviews
Installation and integration requirements
- Handheld button, wall-mounted button and/or bathroom pull cord per room as required
- Staff mobile phones running the CareBell app (managed through Mobile Device Management where helpful)
- Wi-Fi coverage across resident areas — assessed during discovery
- Compatible existing nurse call systems can often be connected rather than replaced
Hardware options
Handheld button
Portable call button residents carry or wear. Lightweight, one-press, long battery life.
Wall-mounted button
Fixed installation in resident rooms, positioned for easy reach with a clear visual indicator.
Bathroom pull cord
Water-resistant cord accessible from standing height or from the floor after a fall.
Illustrative use
A night shift with two carers on a 40-bed floor. A pull cord is activated in a bathroom while both carers are attending residents. CareBell sends the call to both devices; when neither accepts within the agreed window, it escalates to the senior on duty. The next morning the manager can see the call, the escalation and the attendance time — and whether that pattern repeats on Tuesday nights.
Illustrative scenario. Verified client results are published on the Results page.
Pricing approach
Nurse call hardware from £230 per room (one-off), plus the CareBell platform from £20 per room per month. Installation is quoted after an operational review.
Frequently asked questions
Often it can connect to them instead. Compatible existing systems can feed alerts into CareBell so you gain routing, acknowledgement and reporting without removing the hardware residents already know. We confirm compatibility during discovery.
Escalation rules are agreed with you during setup. A call that is not accepted within the agreed time can be escalated to additional staff or a senior on duty, and the escalation is recorded.
Yes. CareBell records when each call was raised, acknowledged and attended, and reports response activity by shift, location, staff assignment and alert type.
We assess coverage before installation and agree a defined process for connectivity or device failure with your team. Exact failure-mode wording is confirmed in your proposal.
See where your care home could operate more efficiently.
Book a practical review of your current systems, staffing pressures and response workflows. We will identify where CareBell can improve visibility, accountability and day-to-day efficiency.